All items will be sent with royal mail 1st class, enabling your order to arrive promptly.
Typical delivery period Standard delivery dispatched within 2-4 working days, these periods run from the close of business on that day. If you place your order after 3pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day. These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
• We receive the returned product within 14 days following the date of delivery of the product
• The returned product is unused, in its original packaging, with any labels still attached and otherwise in a condition enabling us to sell the product as new
• You comply with the returns procedure set out below;
• None of the exclusions set out below apply.
This policy does not affect your statutory rights (such as your rights under the Consumer Rights Act 2015 and the Consumer Protection (Distance Selling) Regulations 2000).
Please note any items purchased from our sale may only be exchanged for another Size/product or a credit for the like amount credited to an e wallet account. Items bought in the sale or using a discount code are ineligible for a refund and can only be exchanged for other products or a store credit.
Please note that we CANNOT accept returns or exchanges on underwear or swimwear due to hygiene reasons.
Please note ANY items returned covered in animal or human hair may NOT be swapped or refunded.
Please note we cannot accept any returned items that have been washed.
Returned items must be in re-sellable condition; that is the same condition that you received them item in
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.
The cost of postage will be deducted from any refunds even during postage offers, unless the garment is deemed faulty.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
We will not refund or exchange the product
We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product
If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.